Shipping policy

GRAVD Shipping Policy

Thank you for shopping at GRAVD. We partner with a network of premium global merchants, artisans, and specialized jewelry facilities to provide you with the highest quality pieces.

Because we source our products from different specialized facilities—including custom-engraving partners in the United States and curated manufacturers internationally—the following shipping policies apply to all orders placed on our store.

1. Order Processing Time

All orders are subject to a processing time before they are handed over to our shipping carriers.

  • Standard Curated Pieces: Processed and dispatched within 1 to 3 business days.

  • Personalized & Engraved Jewelry: Because these pieces are custom-made to order, please allow 2 to 5 business days for production and processing before dispatch.

Note: Processing time is completely separate from the shipping time. Orders are not processed or shipped on weekends or major holidays.

2. Shipping Rates & Delivery Estimates

We are proud to offer Free Standard Shipping on all orders over $100 within the United States. For orders under $100, standard shipping rates will be calculated and displayed at checkout based on the weight and destination of your items.

Because our inventory is stored in multiple fulfillment centers (both domestic and international), delivery times will depend on the specific product ordered:

  • Custom/Engraved Jewelry (Shipped from our US facility): 3 to 7 business days after processing.

  • Curated Global Collections (Shipped from international partners): 7 to 15 business days after processing.

Please note that these are estimated delivery times. While we strive to meet these timelines, occasional delays may occur due to high volume periods, postal service delays, or customs clearance.

3. Multiple Packages

To ensure you receive your items as quickly as possible, orders containing multiple different products may be shipped separately from different warehouse locations. If this happens, you will receive multiple tracking numbers, and your items may arrive a few days apart. Please do not be alarmed if one item arrives before the other.

4. Tracking Your Order

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking number(s).

  • Please allow 48 to 72 hours for the tracking information to update in the carrier's system after receiving your confirmation email.

  • You can track your order at any time using the link provided in your email.

5. International Customs, Duties, and Taxes

For any orders shipping outside of the United States, your package may be subject to import duties, customs taxes, and fees levied by the destination country.

  • GRAVD is not responsible for any customs and taxes applied to your order.

  • All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, taxes, etc.).

6. Wrong Address Disclaimer

It is the responsibility of the buyer to make sure that the shipping address entered is correct before submitting an order.

  • We begin processing orders immediately, so there is a very small window to cancel or change an order or address.

  • If you realize you have provided an incorrect shipping address, please contact us immediately. We will do our best to update it, but we cannot guarantee that the change can be made once the order is in the processing stage.

  • GRAVD is not responsible for packages delivered to an incorrect address provided by the customer.

7. Lost, Stolen, or Damaged Packages

While we will do everything in our power to assist you, GRAVD is not liable for lost or stolen packages once the courier marks them as "Delivered."

  • If your tracking information states that your package was delivered but you have not received it, please check with neighbors and household members, or contact your local post office or carrier directly to file a claim.

  • If your item arrives damaged in transit, please contact us within 48 hours of delivery with clear photos of the damaged item and packaging so we can make it right.

8. Contact Us

If you have any questions or concerns regarding your order's shipping status, please do not hesitate to reach out to our support team at contact@gravdstore.com. We are always here to help!