Refund policy

GRAVD Return & Refund Policy

At GRAVD, we stand behind the quality of our jewelry. We want you to be completely thrilled with your purchase. If you are not entirely satisfied, we are here to help.

Our standard return policy lasts 30 days from the date your item is delivered. If 30 days have passed since your delivery date, unfortunately, we cannot offer you a refund or exchange.

1. Eligible Returns (Standard Items)

To be eligible for a return, your item must be in the exact same condition that you received it. It must be unworn, free of any scratches or signs of use, and in its original premium gift packaging.

2. Non-Returnable Items (Personalized Jewelry)

Because every piece of custom, engraved, or personalized jewelry is made specifically to order with your unique details, these items cannot be returned or exchanged for buyer's remorse or sizing issues. All sales on personalized items are final.

Exception: If your personalized piece arrives damaged, defective, or contains a spelling error made on our part, we will gladly replace it at no cost to you.

3. Damaged, Defective, or Incorrect Items

We take pride in our quality control, but if your item arrives damaged, defective, or is not the item you ordered, please contact us within 7 days of delivery.

To expedite the resolution, please email us with:

  • Your order number.

  • Clear photographs of the damaged/defective item.

  • A brief description of the issue.

Upon review, we will immediately issue a replacement piece or provide a full refund, depending on your preference.

4. How to Initiate a Return

To start a return for an eligible standard item, please contact our support team at contact@gravdstore.com with your order number and reason for return.

If your return is accepted, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on where to send your package.

IMPORTANT: Please do not send your purchase back to the manufacturer or the return address listed on the original shipping label. All returns must be sent to the designated GRAVD return facility provided by our support team. Items sent back to us without first requesting a return will not be accepted.

5. Return Shipping Costs

  • Customer Responsibility: For standard returns (e.g., you changed your mind or ordered the wrong item), you will be responsible for paying your own shipping costs for returning your item.

  • GRAVD Responsibility: If the return is due to our error (e.g., defective product, wrong item sent), we will cover the return shipping costs.

We highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and refunds will only be issued once the item is successfully received and inspected.

6. The Refund Process

Once your return is received and inspected at our facility, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 10 business days, depending on your bank or credit card company.

7. Late or Missing Refunds

If you haven’t received a refund yet:

  1. First, check your bank account again.

  2. Next, contact your credit card company; it may take some time before your refund is officially posted.

  3. Then, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at contact@gravdstore.com.

8. Order Cancellations

We begin processing orders immediately to ensure fast delivery. If you need to cancel or modify an order, please contact us within 2 hours of placing it. Once an order has entered the production or fulfillment stage (especially for custom pieces), it cannot be canceled or modified.